Welcome to solsticespire.shop. To safeguard our customers’ shopping interests, we have established the following Refund and Return Policy; please read this content carefully before making a purchase.
Due to recent changes in market conditions, continuously rising operating costs, and sustained operating losses, the company has decided to conduct a clearance sale of its existing inventory—even if it means selling at a loss. Most gardening tools, shears, and related products on this website are available as limited-stock items; once certain products are sold out, they will not be restocked. Even during this clearance period, we remain committed to providing standard after-sales support and refund services.
I. Order Processing and Shipping Times
Order Processing Time: Same-day processing
Shipping Time: Approximately 2 business days
Once payment for an order is successfully processed, we will promptly arrange for our warehouse to sort, pack, and ship the items. Actual delivery times may experience slight delays due to weather conditions, public holidays, or logistical scheduling.
II. Return Policy
Customers may request a return or refund within 30 days of receiving their merchandise.
Items requested for return must meet the following criteria:
The item must remain in normal, usable condition.
The item must show no signs of obvious human-induced damage.
The item’s accessories and original packaging should be kept as intact as possible.
The item must remain in a condition suitable for resale.
If an item arrives damaged during transit, is incorrect (wrong item shipped), or suffers from quality defects, please contact Customer Service immediately and provide relevant photos and details.
III. Refund Policy
Upon receiving and inspecting the returned merchandise, we will process your refund request as quickly as possible.
Refunds typically take 3 business days to be credited to your account; the exact timing may vary depending on the processing times of your specific payment provider or bank.
Refunds will be issued via the original payment method used for the purchase; we are unable to process refunds to a different account.
IV. Non-Returnable Items
Returns or refunds may not be granted under the following circumstances:
The 30-day return window has expired.
The item shows signs of human-induced damage.
The item is missing major accessories.
The item is a special clearance product explicitly marked as non-returnable or non-exchangeable.
V. Order Cancellation
If an order has not yet been shipped, customers may contact Customer Service to request cancellation.
If an order has already entered the shipping process, you must wait to receive the merchandise and then follow the standard return procedure to request a refund.
VI. Special Note on Inventory Clearance
As this website is currently in a loss-making inventory clearance phase, stock quantities for certain products are limited. In the event of insufficient stock, product discontinuation, or an inability to fulfill the order, we may proactively cancel the order and arrange a full refund for the customer.
VII. Return Address
The return address is as follows: 2948 188th Pl, Lansing, IL, 60438.
Please contact Customer Service to confirm your return details prior to shipping the item back, so that we may process your request in a timely manner.